Azonosító: 160IT demand manager - Székesfehérvár - Székesfehérvár ROLE
PURPOSE:
The
IT demand manager in Hydro GBS is responsible for the portfolio
management of incoming IT/IS demands and the management of the demand
process from intake till landing into a request or project.
The
IT demand manager covers IT infrastructure and later application
demands coming from Global Business Services (GBS) IT organisation or
from various Business Areas of Hydro or from Corporate IT.
Establishing
cloud demand management framework and extend to other service areas.
Establish and own cloud governance and related processes.
Responsibilities:
General
Owns
the demand management process
Responsible
for the demand management process execution
Continuous
improvement of the demand management process
Establish
and maintain cloud governance structure and framework
Demand
intake
Acts
as single point of contact for IT/IS demands coming from within the
GBS organisation and from business areas
Ensures
that all necessary information is provided by the requestor in
order to complete the demand intake process
Ensure
all relevant GBS IT department is involved
Owns
the demand intake template
Demand
assessment
Facilitates
the demand assessment triage process - drives for decision on
demand categorisation (Business as usual, Project, Mini project) or
redirects the demand to the standard ITIL processes of request and
change management
Gather
capacity/feasibility forecast from service delivery teams based on
the demand
Ensures
funding for the demand, where necessary
Responsible
to get controlling organised the right workhours registration
setups where required
Responsible
for getting project manager assigned to demands resulting in
Project
Cooperates
with Technical Architect, PMO, Controlling and Service delivery
teams
Accountable
to have all the documents delivered within the demand management
process
Demand
landing
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Azonosító: 161PMO Expert - Székesfehérvár és HomeOffice - Székesfehérvár ROLE
PURPOSE:
The
PMO Expert in Hydro GBS is responsible for overall support in
different PMO functions related to services and areas within the PMO
organization starting from the vision and ideas till the
implementation and ownership of such factors.
The
role focuses portfolios within Hydro GBS or support Corporate PMO
functions (e.g. Cyber Security Program) – and drive the setup of
the overall PMO functions framework, proposes solutions and forms
view on its structure.
Responsibilities:
General
Owns
the PMO support functions and processes
Responsible
for the PMO functions and services implementation, improvements
Continuous
improvement of the PMO support functions and process based on
alignments within portfolios and programs
Establish
and maintain PMO functions structure and framework
Assessment
Understand
state of PMO functions and services framework and structure,
seeking for possible improvement possibilities
Align
with GBS IT PMO organizations and within portfolios and programs
and assess possible needs and requirements in terms of PMO
functions and services
Ensure
full ownership and overview on all detailed aspects of PMO
functions and services to be able to act upon possible change
requests and improvement activities
Transformation
Facilitates
discussions and activities throughout PMO Functions team making
sure proper implementation of functional services and changes
Continuous
quality checks on functional processes, reporting, information
gathering and data tracking
Cooperates
with Infra PMO and GBS Organization making sure proper
understanding of covering full aspect of PMO functionalities,
services and processes
Responsible
for supporting and assisting PMO Functions team working on the
necessary improvements and changes related the overall framework,
structure and modules
Accountable
to have all the documents delivered within the PMO functional
processes
Communication
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